FAQ - Compliments and Complaints

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How can I make a Complaint, Comment or Compliment about a Council Service?

Complaints, comments and compliments...

At Mid Beds District Council we endeavour to provide people with the best possible service.

But in order to do this we need to know exactly what you think, be it good, bad or in general. By highlighting any problem areas, or giving us praise where praise is due, you will help us to provide the service you expect.

If you wish to make a Complaint:

We know that sometimes you may feel that our service has not lived up to your expectations and we would like you to tell us if this happens. Unless we know of any complaints we are unable to put things right.

If you need any help in making your complaint, please let us know. Anyone can make a complaint on your behalf, as long as they have your permission to do so.

If you make a complaint, we will acknowledge it within 10 working days.

In most cases we will send a full reply within the 10 working days.  If not we will tell you why and let you know when you can expect a full reply and give you a name to contact.

If you have made a complaint but are still dissatisfied...

If you are unhappy with the way we have dealt with your complaint you can make a further complaint to The Local Government Ombudsman (link to external website - opens in new window)

The Local Government Ombudsman is an independent person who investigates allegations of maladministration causing injustice to the person who has complained.

The Ombudsman investigates complaints about most council matters including housing, planning, education, social services, and council tax.

The Ombudsman who deals with Mid Beds District Council is at:

The Oaks
No. 2 Westwood Way
Westwood Business Park
Coventry
CV4 8JB

Telephone: 024 7669 5999
Fax: 024 7669 5902

The Local Government Ombudsman has a leaflet called Complaint about the Council? How to complain to the Local Government Ombudsman. You can get a copy by telephoning or writing to the address above, or you can download it from the Ombudsman’s website (www.lgo.org.uk - opens in new window).

If you have an enquiry about the Local Government Ombudsman’s service you can telephone their Adviceline on 0845 602 1983.

Comments:

We would particularly welcome comments on the following:

The kind of services that we provide

The way in which our services are provided

Where and when our services are provided
To make any comment on the services we provide, please use our feedback form. We will acknowledge it and give it careful consideration.

Compliments:

We hope that any service you enjoy from us prompts you to compliment the service or member of staff concerned.

If you are particularly pleased with any aspect of our service, please use our feedback form and we will be sure to pass on your compliments to the relevant department or person.

Your Local Councillor may be able to help...

Remember you also have the right to make comments, or to complain, to your local District Councillor.

The name, address and telephone number of each local District Councillor is available from your District Council offices,

Or you can find your Councillor http://www.midbeds.gov.uk/Your_Council/Councillors/default.aspx