Customer Services
The list below are Customer Services Frequently Asked Questions (FAQs). To view the answer, simply click on the question.
If you have a question that is not covered below, you can do the following:
- Return to the full FAQ listing and select another category
- Send your question to the council by filling in our online feedback form
FAQ Listing:
- What is Citizone?
- How do I contact customer services?
- Why the name “Citizone”?
- What are the benefits of Citizone PoPs for customers?
- Will a face to face service be available at Mid Beds current offices in Ampthill and Biggleswade once the Citizone PoPs open?
- Are Citizone PoPs costly to operate?
- Will there be car parking for customers at the Citizone PoPs?
- Will Citizone PoPs open on Saturdays?
- What opening hours will the Citizone PoPs in Ampthill and Biggleswade have?
- When and where are the Citizone PoPs open?
- Will there be a separate telephone number for the Citizone PoPs?
- Will any more Citizone PoPs be built?
- How will the public get to know about Citizone PoPs?
- Can I get access to services from other organisations in the Citizone PoPs?
- How much will Citizone PoPs cost?
- What is a Citizone Point of Presence (PoP)?
- Will the Citizone PoPs include public toilets?
- What sort of security will be in place to protect staff?
- Are other councils also establishing PoPs?
